Firm preparation for ISO 9001 certification: the case of the hotel industry in Portugal

The purpose of this study is to assess whether companies conduct preparations, such as managing culture, before starting to implement an ISO 9001 Quality Management System (QMS). Based on a literature review, the paper develops a model of firm preparation for ISO 9001 certification and several resea...

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Bibliographic Details
Main Author: Esgarrancho, Sandra (author)
Other Authors: Candido, Carlos (author)
Format: article
Language:eng
Published: 2019
Subjects:
Culture
Implementation
Incipient
ISO 9000
Plan
Preparation
Quality management system
Online Access:http://hdl.handle.net/10400.1/13394
Country:Portugal
Oai:oai:sapientia.ualg.pt:10400.1/13394

Internet

http://hdl.handle.net/10400.1/13394

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