Determinant factors of citizens' satisfaction with municipal services: the case of municipalities on the Island of São Nicolau

This study aimed to find out residents' degree of satisfaction with local public services provided by local authorities. It also intended to identify the determinants of citizens' satisfaction. The research adopted a quantitative approach, through the application of a questionnaire survey...

Full description

Bibliographic Details
Main Author: Nogueira, Sónia P. (author)
Other Authors: Ribeiro, Nuno A. (author), Tavares, Vanina Vanessa Soares (author)
Format: conferenceObject
Language:eng
Published: 2021
Subjects:
Citizens' satisfaction
Local government
Public services
Municipalities
Online Access:http://hdl.handle.net/10198/23823
Country:Portugal
Oai:oai:bibliotecadigital.ipb.pt:10198/23823

Internet

http://hdl.handle.net/10198/23823

Similar Items