Enhancers and tools to improve luxury customer experience: hotel managers’ perspective
This study aims to explore how luxury hotels create hospitality experiences in order to examine consistency of manager’s statements. To this end, the study included a literature review to understand the major approaches used in creating customer experiences. Following this, thirty in-depth interview...
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| Format: | article |
| Language: | eng |
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2015
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| Online Access: | https://ciencia.iscte-iul.pt/public/pub/id/18777 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/8378 |