Quality of working life and engagement in an evolving hospitality subsector: the case of hostels
Hostels’ competitiveness relies strongly on the unique genuineness in service and thus counts on employees that are actively creating a social and welcoming environment, while at the same time caring about the company. However, the trend of hostels becoming more upscale might compromise the genuinen...
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| Formato: | masterThesis |
| Idioma: | eng |
| Publicado em: |
2014
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| Texto completo: | http://hdl.handle.net/10071/7639 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/7639 |