APA (7th ed.) Citation

Santos, S., Oliveira, M., & Silva, S. (2020). Expectations vs customer satisfaction: The case of luxury hotels.

Chicago Style (17th ed.) Citation

Santos, Sílvia, Mónica Oliveira, and Susana Silva. Expectations Vs Customer Satisfaction: The Case of Luxury Hotels. 2020.

MLA (8th ed.) Citation

Santos, Sílvia, et al. Expectations Vs Customer Satisfaction: The Case of Luxury Hotels. 2020.