Expectations vs customer satisfaction: the case of luxury hotels
Customer expectations and satisfaction has been one of the most studied themes in marketing literature among several business areas. In the hospitality sector, these themes are crucial regarding the specific characteristics of the service but also the huge competitiveness in this field. Nowadays, in...
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| Other Authors: | , |
| Format: | conferenceObject |
| Language: | eng |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10400.22/15742 |
| Country: | Portugal |
| Oai: | oai:recipp.ipp.pt:10400.22/15742 |