Evaluating the customer experience in Worten Resolve’s after sales repair service and its impact on satisfaction and word-of-mouth
Given the increasing number of competitors in different sectors, it is essential for a company to differentiate from others by delivering to customers a memorable experience through its services. As such, it is imperative that companies evaluate their services to improve the relationship between the...
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| Formato: | masterThesis |
| Idioma: | eng |
| Publicado em: |
2022
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| Texto completo: | http://hdl.handle.net/10071/26652 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/26652 |