The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
The objective of this paper is twofold. First, to identify service quality dimensions related to airports. Second, to examine the effects of those dimensions on passenger's overall satisfaction with an airport together with variables related to passenger characteristics. Data from an extensive...
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| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2015
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| Texto completo: | http://hdl.handle.net/10316/46461 |
| País: | Portugal |
| Oai: | oai:estudogeral.sib.uc.pt:10316/46461 |