Implementation of a Total Quality Management System for TDS Centers based on EFQM Excellence Model. WP5 Workshop

Implementation of a Total Quality Management System based on EFQM Excellence Model, to question the performance and support the TDS Centers to overcome challenges to achieve sustainable excellence.

Bibliographic Details
Main Author: Castanheira, Isabel (author)
Other Authors: Pité, Rocha (author), Oliveira, Luísa (author)
Format: lecture
Language:eng
Published: 2013
Subjects:
Online Access:http://hdl.handle.net/10400.18/1248
Country:Portugal
Oai:oai:repositorio.insa.pt:10400.18/1248
Description
Summary:Implementation of a Total Quality Management System based on EFQM Excellence Model, to question the performance and support the TDS Centers to overcome challenges to achieve sustainable excellence.