A case study: ergonomic analysis of a hospital call center
Call centers are services present in different areas and sectors of activity. These provide a direct interaction between the company and customers leading to excellent results at various levels as well as increased customer satisfaction. In this sense, a study was undertaken in order to evaluate wor...
| Autor principal: | |
|---|---|
| Outros Autores: | , , , |
| Formato: | conferencePaper |
| Idioma: | por |
| Publicado em: |
2014
|
| Assuntos: | |
| Texto completo: | http://hdl.handle.net/1822/36854 |
| País: | Portugal |
| Oai: | oai:repositorium.sdum.uminho.pt:1822/36854 |