Service innovation: A service blueprinting for Industry4.0
This research aims to conceptualize a service blueprinting framework to map the digital interaction and shared access to service system resources in Industry 4.0 operations. From the literature review we found that in Industry 4.0 operations, customer and provider are value co-creators, and thus, ma...
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| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10400.8/6135 |
| País: | Portugal |
| Oai: | oai:iconline.ipleiria.pt:10400.8/6135 |