Airport management strategies in recovery the air flight disruption: the case in the Lisbon Humberto Delgado airport

Airport disruption is a common situation and is expected to happen from time to time which can result from external and internal situations/factor. This dissertation aims to analyze the perception of passengers regarding disruption situations in the Lisbon Humberto Delgado Airport and to propose str...

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Bibliographic Details
Main Author: Carvalho, Carla Patrícia Nobre Marques (author)
Format: masterThesis
Language:eng
Published: 2019
Subjects:
Airport disruption
Airport management
Customer satisfaction
Flight passenger experience
Disrupção em aeroporto
Gestão de aeroportos
Satisfação do cliente
Experiência de voo do passageiro
Online Access:http://hdl.handle.net/10071/19723
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/19723

Internet

http://hdl.handle.net/10071/19723

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