An IT service management literature review: Challenges, benefits, opportunities and implementation practices
Information technology (IT) service management is considered a collection of frameworks that support organizations managing services. The implementation of these kinds of frameworks is constantly increasing in the IT service provider domain. The main objective is to define and manage IT services thr...
| Autor principal: | |
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| Outros Autores: | , , , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10071/22920 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/22920 |