Understanding consumers' acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption
Customers increasingly orchestrate their everyday activities with the support of technology, with services in-creasingly adopting AI-based applications. Yet, research is still in its infancy and has been largely conceptual. Therefore, based on data collected from 238 young consumers, analyzed using...
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| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Texto completo: | https://hdl.handle.net/10216/129113 |
| País: | Portugal |
| Oai: | oai:repositorio-aberto.up.pt:10216/129113 |