Machine learning in incident categorization automation
IT incident management process requires a correct categorization to attribute incident tickets to the right resolution group and obtain an operational system as quickly as possible, having the lowest possible impact on the business and costumers. In this work, we introduce a module to automatically...
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| Other Authors: | , |
| Format: | conferenceObject |
| Language: | eng |
| Published: |
2018
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| Subjects: | |
| Online Access: | https://ciencia.iscte-iul.pt/id/ci-pub-48772 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/16403 |