EFQM model's implementation, in ANAM's case
Total Quality Management is a worldwide well-known method which aim is to enhance management and employees in a continual improvement in all organizational processes, regardless of location, size or sector. The European Foundation for Quality Management (EFQM) Model is found to be a worthy method to...
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| Format: | masterThesis |
| Language: | eng |
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2012
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| Online Access: | http://hdl.handle.net/10071/3808 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/3808 |