Service quality in airport hotel chains through the lens of online reviewers
Airport hotel chains target the specific and important segment of accommodation near airports, thus benefiting from travelers seeking to stay near an airport. This study addresses service quality by analyzing TripAdvisor online reviews over units from both a high-end and a low-end chain in five Euro...
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| Other Authors: | , , |
| Format: | article |
| Language: | eng |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10071/20573 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/20573 |