The effects of costumer satisfaction, service quality and perceived value on behavioural intentions in retail industry

The retail industry has in the last decades assumed a preponderant role in the Portuguese economy, similar to that of other European countries, and is definitely one of the biggest and more vibrant industries nowadays. The significance of the retail industry for the Portuguese economy, a central sec...

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Detalhes bibliográficos
Autor principal: Veloso, Cláudia M. (author)
Outros Autores: Magueta, Daniel (author), Fernandes, Paula O. (author), Ribeiro, Humberto (author)
Formato: conferenceObject
Idioma:eng
Publicado em: 2020
Assuntos:
Texto completo:http://hdl.handle.net/10198/21765
País:Portugal
Oai:oai:bibliotecadigital.ipb.pt:10198/21765