Satisfaction and Service Quality and Life in the institutions for seniors

The socio-demographic changes justified the increase number of studies related to population aging; the increase in the elderly population has led to many social changes, which seek through new and improved services to meet the needs of this population. This study sought to understand user satisfact...

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Bibliographic Details
Main Author: Malva, Madalena (author)
Other Authors: Antunes, Joaquim (author), Pereira, Vânia (author)
Format: conferenceObject
Language:eng
Published: 2017
Subjects:
Online Access:http://hdl.handle.net/10400.19/4388
Country:Portugal
Oai:oai:repositorio.ipv.pt:10400.19/4388