Artificial Intelligence Theory in Service Management

Artificial intelligence (AI) is expected to be more promising in the coming years, with, for example, notable gains in productivity, although there may be a significant impact on job reduction, which may jeopardize labor sustainability. Accordingly, there is a need to better understand this phenomen...

Full description

Bibliographic Details
Main Author: Reis, João (author)
Other Authors: Santo, Paula Espírito (author), Melão, Nuno (author)
Format: article
Language:eng
Published: 2020
Subjects:
Online Access:http://hdl.handle.net/10400.19/6257
Country:Portugal
Oai:oai:repositorio.ipv.pt:10400.19/6257