APA (7th ed.) Citation

Silva, F. H., & Fernandes, P. O. (2012). Importance-satisfaction model for quality improvement: The case of higher education.

Chicago Style (17th ed.) Citation

Silva, Fátima H., and Paula O. Fernandes. Importance-satisfaction Model for Quality Improvement: The Case of Higher Education. 2012.

MLA (8th ed.) Citation

Silva, Fátima H., and Paula O. Fernandes. Importance-satisfaction Model for Quality Improvement: The Case of Higher Education. 2012.

Warning: These citations may not always be 100% accurate.