Architectures for multichannel front-office service delivery models
Purpose – Multichannel (MC) service providers have been adopting a wide diversity of front-office service delivery models, i.e. different ways of employing channels to support the delivery of the service activities that involve customer interaction. Despite this, we are still faced with a paucity of...
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| Formato: | article |
| Idioma: | eng |
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2018
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| Texto completo: | http://hdl.handle.net/10400.14/25346 |
| País: | Portugal |
| Oai: | oai:repositorio.ucp.pt:10400.14/25346 |