Service Quality and Customer Satisfaction in Public Transports
The objective of the paper is to identify the determinants of servicequality as well as its impact on the satisfaction of public transport commuters.The paper explores the relationship between service quality and customersatisfaction in a public transport service taking into account both internal an...
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| Other Authors: | , |
| Format: | article |
| Language: | eng |
| Published: |
2010
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| Subjects: | |
| Online Access: | https://repositorio-aberto.up.pt/handle/10216/71072 |
| Country: | Portugal |
| Oai: | oai:repositorio-aberto.up.pt:10216/71072 |