The impact of chatbot technology attributes on customer experience : an example in telecom
The implementation of Artificial Intelligence technologies by companies is changing the nature of interactions with customers and it is seen as a business opportunity. The automation of repetitive and ordinary work is now possible, resulting in an increase of the productivity, creativity, and effici...
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| Format: | masterThesis |
| Language: | eng |
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2020
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| Online Access: | http://hdl.handle.net/10400.14/29277 |
| Country: | Portugal |
| Oai: | oai:repositorio.ucp.pt:10400.14/29277 |