Scenarios and key performance indicators: an application to the future of healthcare provision in Portugal

The present Work Project has the ambition to assessthe relationship between Scenario Planning and Key Performance Indicators(KPIs). In order to test theresearch hypothesis that “Different scenarios require different Key Performance Indicatorsto monitor organization’s performance”,a questionnaire and...

ver descrição completa

Detalhes bibliográficos
Autor principal: Jesus, Margarida Breia de (author)
Formato: masterThesis
Idioma:eng
Publicado em: 2021
Assuntos:
Texto completo:http://hdl.handle.net/10362/104424
País:Portugal
Oai:oai:run.unl.pt:10362/104424
Descrição
Resumo:The present Work Project has the ambition to assessthe relationship between Scenario Planning and Key Performance Indicators(KPIs). In order to test theresearch hypothesis that “Different scenarios require different Key Performance Indicatorsto monitor organization’s performance”,a questionnaire and aworkshop to Hospital Administrators from Centro Hospitalar e Universitário deCoimbrawere performed.The results revealednot merelythat, in fact, different scenarios require different KPIs, but also that scenarios may be a relevant tool tosurpass some prominent challenges related to KPIssuch as the poor alignment of the indicators with the organization’s objectives and the absence of forward-looking metricsin organizations.