The customer's satisfaction evaluation of Portuguese mould makers based on the ECSI approach
In recent years, the European CustomerSatisfaction Index (ECSI) model has become apopular way of assessing customer satisfaction.Customer satisfaction and retention areconsidered as key issues for organizations intodays competitive market place, turning it into avital concern to achieve customer loy...
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| Other Authors: | , |
| Format: | book |
| Language: | eng |
| Published: |
2008
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| Subjects: | |
| Online Access: | https://repositorio-aberto.up.pt/handle/10216/67478 |
| Country: | Portugal |
| Oai: | oai:repositorio-aberto.up.pt:10216/67478 |