Service failures as organisational crises in business travel: origins and operational strategies as perceived by events professionals
Abstract Justified purpose of the topic: Research on crisis management in the meetings industry only focused on the process of crisis preparedness and the perception of meeting planners towards crises, with little research carried out on the strategies adopted to manage crisis within the meetings in...
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| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2017
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| Texto completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1982-61252017000300480 |
| País: | Brasil |
| Oai: | oai:scielo:S1982-61252017000300480 |