APLICAÇÃO DO MÉTODO DE SOLUÇÃO DE PROBLEMAS A3 PARA O AUMENTO DE PRODUTIVIDADE EM UM CALL CENTER : APPLICATION OF A3 PROBLEM SOLVING TECHNIQUE TO INCREASE PRODUCTIVITY IN A CALL CENTER

Lean associated with quality tools and problem solving methodology has driven companies in the search for productivity as a strategic differential. Not investing more resources, manpower and training, but also analyzing the problems they are working on and how these can be solved in a lead time mann...

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Bibliographic Details
Main Author: Donato, Jhordana Silva (author)
Other Authors: Gomes, Thiara Cezana (author), Schuster, Marcelo Alburquerque (author), Servare Junior, Marcos Wagner Jesus (author)
Format: article
Language:por
Published: 2022
Subjects:
Lean
Produtividade
A3
PDCA
Desperdícios
Productivity
A3 Problem Solving
Wastes
Online Access:https://doi.org/10.47456/bjpe.v8i2.37454
Country:Brazil
Oai:oai:periodicos.ufes.br:article/37454

Internet

https://doi.org/10.47456/bjpe.v8i2.37454

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