APLICAÇÃO DO MÉTODO DE SOLUÇÃO DE PROBLEMAS A3 PARA O AUMENTO DE PRODUTIVIDADE EM UM CALL CENTER : APPLICATION OF A3 PROBLEM SOLVING TECHNIQUE TO INCREASE PRODUCTIVITY IN A CALL CENTER
Lean associated with quality tools and problem solving methodology has driven companies in the search for productivity as a strategic differential. Not investing more resources, manpower and training, but also analyzing the problems they are working on and how these can be solved in a lead time mann...
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| Outros Autores: | , , |
| Formato: | article |
| Idioma: | por |
| Publicado em: |
2022
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| Texto completo: | https://doi.org/10.47456/bjpe.v8i2.37454 |
| País: | Brasil |
| Oai: | oai:periodicos.ufes.br:article/37454 |