The Relationship between Experiential Marketing and Determinants of Quality Service in the Banking Market

The purpose of this manuscript is to analyze the relationship between experiential marketing and some of the determinants of loyalty in the banking market. The banking market has undergone a number of changes due to growing competitiveness, advancing technologies and increasing consumer choice, infl...

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Detalhes bibliográficos
Autor principal: Oliveira, Dayane (author)
Outros Autores: Gonçalves, Márcia (author), Sousa, Bruno (author)
Formato: article
Idioma:eng
Publicado em: 2020
Assuntos:
Texto completo:http://hdl.handle.net/11110/1971
País:Portugal
Oai:oai:ciencipca.ipca.pt:11110/1971