High tech meets high touch in upscale hotels
Purpose: This paper presents an analysis of the impact of current technologies on customer experiences in upscale hotels and assesses the potential of the latest technologies for enhancing customers’ stay. Design/methodology/approach: A two-step approach was applied in this study. The qualitative ph...
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| Other Authors: | , |
| Format: | article |
| Language: | eng |
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2017
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10071/12313 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/12313 |