APA (7th ed.) Citation

Fernandes, S. M., & Coutinho, C. (2018). Key performance indicators for improving a CRM implementation.

Chicago Style (17th ed.) Citation

Fernandes, S. M., and C. Coutinho. Key Performance Indicators for Improving a CRM Implementation. 2018.

MLA (8th ed.) Citation

Fernandes, S. M., and C. Coutinho. Key Performance Indicators for Improving a CRM Implementation. 2018.

Warning: These citations may not always be 100% accurate.