A pathway to consumer forgiveness in the sharing economy

Shuqair, S., Pinto, D. C., So, K. K. F., Rita, P., & Mattila, A. S. (2021). A pathway to consumer forgiveness in the sharing economy: The role of relationship norms. International Journal of Hospitality Management, 98, 1-8. [103041]. https://doi.org/10.1016/j.ijhm.2021.103041

Bibliographic Details
Main Author: Shuqair, Saleh (author)
Other Authors: Pinto, Diego Costa (author), So, Kevin Kam Fung (author), Rita, Paulo (author), Mattila, Anna S. (author)
Format: article
Language:eng
Published: 2021
Subjects:
Communal norms
Exchange norms
Forgiveness
Hospitality
Recovery strategies
Sharing economy
Social recovery
Tourism, Leisure and Hospitality Management
Strategy and Management
SDG 8 - Decent Work and Economic Growth
Online Access:http://hdl.handle.net/10362/123444
Country:Portugal
Oai:oai:run.unl.pt:10362/123444

Internet

http://hdl.handle.net/10362/123444

Similar Items