O Net promoter score e as métricas tradicionais de satisfação e lealdade do cliente na previsão do desempenho financeiro
Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Marketing Research e CRM
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| Format: | masterThesis |
| Language: | por |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10362/19887 |
| Country: | Portugal |
| Oai: | oai:run.unl.pt:10362/19887 |