Using BPM to improve it service management: an incident management case study
Business process management is a methodology focused on the continuous improvement of business processes, providing for this a collection of best practices. These best practices enable the redesign of business processes to meet the desired performance. By using this methodology, organisations can im...
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| Format: | masterThesis |
| Language: | eng |
| Published: |
2019
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| Online Access: | http://hdl.handle.net/10071/17889 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/17889 |