Pereira, J. M. S. (2019). Using BPM to improve it service management: An incident management case study.
Chicago Style (17th ed.) CitationPereira, João Manuel Silva. Using BPM to Improve It Service Management: An Incident Management Case Study. 2019.
MLA (8th ed.) CitationPereira, João Manuel Silva. Using BPM to Improve It Service Management: An Incident Management Case Study. 2019.
Warning: These citations may not always be 100% accurate.