Exploring backpackers' perceptions of the hostel service quality

Purpose – The aim of this paper is to contribute to the understanding of backpackers’s evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach – Scale development took a mixed approach that...

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Bibliographic Details
Main Author: Brochado, A. (author)
Other Authors: Rita, P. (author), Gameiro, C. (author)
Format: article
Language:eng
Published: 2016
Subjects:
Tourism
Perception
Service quality
Backpackers
Guest’s experience
Hostel industry
Online Access:http://hdl.handle.net/10071/10558
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/10558

Internet

http://hdl.handle.net/10071/10558

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