APA (7th ed.) Citation

Sousa, D. N., Brito, M. A., & Argainha, C. (2019). Virtual customer service: Building your chatbot.

Chicago Style (17th ed.) Citation

Sousa, David N., Miguel A. Brito, and Carlos Argainha. Virtual Customer Service: Building Your Chatbot. 2019.

MLA (8th ed.) Citation

Sousa, David N., et al. Virtual Customer Service: Building Your Chatbot. 2019.