Process redesign as a key strategy for service innovation: a case in a consulting company
Research in the scope of service innovation through the analysis and subsequent redesign of a key process of an internationalization consulting company, in order to offer services with greater added value, meeting the needs of customers and increasing the company's internal operational efficien...
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| Format: | masterThesis |
| Language: | eng |
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2020
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| Online Access: | https://hdl.handle.net/10216/132646 |
| Country: | Portugal |
| Oai: | oai:repositorio-aberto.up.pt:10216/132646 |
| Summary: | Research in the scope of service innovation through the analysis and subsequent redesign of a key process of an internationalization consulting company, in order to offer services with greater added value, meeting the needs of customers and increasing the company's internal operational efficiency. |
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