Process redesign as a key strategy for service innovation: a case in a consulting company
Research in the scope of service innovation through the analysis and subsequent redesign of a key process of an internationalization consulting company, in order to offer services with greater added value, meeting the needs of customers and increasing the company's internal operational efficien...
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| Formato: | masterThesis |
| Idioma: | eng |
| Publicado em: |
2020
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| Texto completo: | https://hdl.handle.net/10216/132646 |
| País: | Portugal |
| Oai: | oai:repositorio-aberto.up.pt:10216/132646 |
| Resumo: | Research in the scope of service innovation through the analysis and subsequent redesign of a key process of an internationalization consulting company, in order to offer services with greater added value, meeting the needs of customers and increasing the company's internal operational efficiency. |
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