Service Climate and Display of Employees’ Positive Emotions: The Mediating Role of Burnout and Engagement in Services
This article aims to test a model linking service climate to the frequency of expression of positive emotions by frontline employees. We propose that burnout and engagement at work mediate the relationship between service climate and the expression of positive emotions. Service climate impacts negat...
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| Outros Autores: | , , , |
| Formato: | article |
| Idioma: | por |
| Publicado em: |
2011
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| Assuntos: | |
| Texto completo: | https://doi.org/10.14195/1647-8606_55_12 |
| País: | Portugal |
| Oai: | oai:impactum-journals.uc.pt:article/1129 |