Rethinking the airport experience with indoor location-based services
The Customer Experience (CX) has emerged as a key instrument for customer relationship management for companies across all sectors of the economy. The airport Customer Experience, in particular, is often shadowed by stress and anxiety. These emotions are primarily connected with the complexity of th...
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| Format: | masterThesis |
| Language: | eng |
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2019
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| Online Access: | http://hdl.handle.net/10400.14/29060 |
| Country: | Portugal |
| Oai: | oai:repositorio.ucp.pt:10400.14/29060 |