Sousa, R., & Amorim, M. (2013). Operational criteria for the design of front-office processes in multi-channel service delivery systems.
Chicago Style (17th ed.) CitationSousa, Rui, and Marlene Amorim. Operational Criteria for the Design of Front-office Processes in Multi-channel Service Delivery Systems. 2013.
MLA (8th ed.) CitationSousa, Rui, and Marlene Amorim. Operational Criteria for the Design of Front-office Processes in Multi-channel Service Delivery Systems. 2013.
Warning: These citations may not always be 100% accurate.