Optimizing the contact center services of a Portugueses Electronics ands Appliances Retailer Company
Nowadays the world is based on global economy with almost unlimited access to information where the technology development is a constant. This context led to a transformation on customers’ behavior that became more informed and demanding which obliges companies to have the adequate means to ensure t...
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| Format: | masterThesis |
| Language: | por |
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2013
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| Online Access: | http://hdl.handle.net/10071/5179 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/5179 |