Customer experience through online reviews from TripAdvisor

Costa, S. M. D., Moro, S., Rita, P., & Alturas, B. (2023). Customer experience through online reviews from TripAdvisor: The case of Orlando theme parks. International Journal of Technology Marketing, 48-77. https://doi.org/10.1504/IJTMKT.2023.127352

Bibliographic Details
Main Author: Costa, Sara Morgado da (author)
Other Authors: Moro, Sérgio (author), Rita, Paulo (author), Alturas, Bráulio (author)
Format: article
Language:eng
Published: 2023
Subjects:
Customer experience
Customer satisfaction
Sentiment analysis
Online reviews
TripAdvisor
Theme parks
Orlando
Online Access:http://hdl.handle.net/10362/146064
Country:Portugal
Oai:oai:run.unl.pt:10362/146064
Description
Summary:Costa, S. M. D., Moro, S., Rita, P., & Alturas, B. (2023). Customer experience through online reviews from TripAdvisor: The case of Orlando theme parks. International Journal of Technology Marketing, 48-77. https://doi.org/10.1504/IJTMKT.2023.127352

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