APA (7th ed.) Citation

Lopes, L., Alves, H., & Brito, C. (2011). Lost customers: Determinants and process of relationship dissolution.

Chicago Style (17th ed.) Citation

Lopes, Luisa, Helena Alves, and Carlos Brito. Lost Customers: Determinants and Process of Relationship Dissolution. 2011.

MLA (8th ed.) Citation

Lopes, Luisa, et al. Lost Customers: Determinants and Process of Relationship Dissolution. 2011.