Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal

This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of...

Full description

Bibliographic Details
Main Author: Fonseca, Luís Miguel (author)
Other Authors: Cardoso, Maria Cristiana (author), Nóvoa, Maria Henriqueta (author)
Format: article
Language:eng
Published: 2021
Subjects:
Motivation
ISO 9001
QMS
Quality certification
Driving forces
Online Access:http://hdl.handle.net/10400.22/18809
Country:Portugal
Oai:oai:recipp.ipp.pt:10400.22/18809

Internet

http://hdl.handle.net/10400.22/18809

Similar Items