Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study

Rita, P., Ramos, R., Borges-tiago, M. T., & Rodrigues, D. (2022). Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study. International Journal of Hospitality Management, 104, 1-12. [103245]. https://doi.org/10.1016/j.ijhm.2022.103245 ----- Fun...

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Bibliographic Details
Main Author: Rita, Paulo (author)
Other Authors: Ramos, Ricardo (author), Borges-tiago, Maria Teresa (author), Rodrigues, David (author)
Format: article
Language:eng
Published: 2022
Subjects:
Online reviews
Sentiment analysis
Hotel category
Nationality
TripAdvisor
Booking.com
Tourism, Leisure and Hospitality Management
Strategy and Management
Online Access:http://hdl.handle.net/10362/139247
Country:Portugal
Oai:oai:run.unl.pt:10362/139247

Internet

http://hdl.handle.net/10362/139247

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