Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study

Rita, P., Ramos, R., Borges-tiago, M. T., & Rodrigues, D. (2022). Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study. International Journal of Hospitality Management, 104, 1-12. [103245]. https://doi.org/10.1016/j.ijhm.2022.103245 ----- Fun...

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Detalhes bibliográficos
Autor principal: Rita, Paulo (author)
Outros Autores: Ramos, Ricardo (author), Borges-tiago, Maria Teresa (author), Rodrigues, David (author)
Formato: article
Idioma:eng
Publicado em: 2022
Assuntos:
Online reviews
Sentiment analysis
Hotel category
Nationality
TripAdvisor
Booking.com
Tourism, Leisure and Hospitality Management
Strategy and Management
Texto completo:http://hdl.handle.net/10362/139247
País:Portugal
Oai:oai:run.unl.pt:10362/139247
Descrição
Resumo:Rita, P., Ramos, R., Borges-tiago, M. T., & Rodrigues, D. (2022). Impact of the rating system on sentiment and tone of voice: A Booking.com and TripAdvisor comparison study. International Journal of Hospitality Management, 104, 1-12. [103245]. https://doi.org/10.1016/j.ijhm.2022.103245 ----- Funding Information: Paulo Rita was supported by FCT ( Fundação para a Ciência e a Tecnologia ) under UIDB/04152/2020 — Centro de Investigação em Gestão de Informação (MagIC).

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