Importance-performance analysis as a tool in evaluating higher education service quality: the empirical results of ESTiG (IPB)
Effective management depends on the ability to assess the quality of services provided. The models of quality management are applied in business and has been adapted for use in the education sector, based on the experiences lived by the students. Based on the literature review and empirical study, f...
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| Formato: | conferenceObject |
| Idioma: | eng |
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2012
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| Texto completo: | http://hdl.handle.net/10198/7120 |
| País: | Portugal |
| Oai: | oai:bibliotecadigital.ipb.pt:10198/7120 |